Frequently Asked Questions

Booking is easy! You can reserve our services online through the completed booking form on our website or through our friendly customer care service by phone and email. After you have informed us of your needs, we will help you to book.

We suggest you should book the move beforehand though we take bookings on a last-minute basis depending on the available schedules at our company during the peak seasons.

Absolutely! Movers on our team are professional, competent, and knowledgeable in moving services, and we ensure that all our drivers have the following characteristics: Their expertise makes certain your property is treated well.

Yes, we actually do a lot of commercial moves, including office moves. When it comes to office relocation, be it equipment, furniture, or files, our team guarantees the least interruption.

Most long-distance moves are charged based on the distance of the move and the quantity and any special services required. We give exact estimates before the service so as not to Blind Side you to any charges.

Yes, we do specialize in the packing of delicate items such as glassware, ceramics and delicate electronics. We also try to use softer materials and apply the correct method when handling them for their safety.

Of course, you may take your possessions with you. However, if you wish to do this, we can give you packaging materials to ensure that all is packed securely.

Of course, we can also take apart or assemble furniture in order to make the moving process as comfortable as possible for the client.

Indeed, we help clients who need relocation services, especially at the last minute, provided there is free space in our calendar. We will respond effectively to your needs to reduce stress to the barest minimum for our team.

That way, it is advised that a client should book his service in advance to get his preferred date. Nevertheless, we also offer our services to short notification and same-day orders.

Indeed, a down payment might be taken to guarantee your booking. This will be spelt out in your quote and will be done by deducting it from your final cost.

No, we are an open company and do not use any elements of spies’ work. Any charges will be explained and incorporated in our hope to ensure our client understands the total amount to be charged from the first quote.

Yes, we do charge for cancellations depending on the type of room you booked. These policies are all unique but we try to be reasonable as much as possible. If you must cancel please do so as early as possible to avoid being charged.

Yes, we want our clients to have the freedom to choose when they want to access our storage facilities. It is therefore advised to make a confirmation of the timing of entry when making a booking.

Categorized as banned articles are perishable goods, products that contain hazardous substances, and prohibited products. Please contact our office for the detailed list.

We are well equipped to deal with retrievals in all kinds of weather conditions; we have special covers and measures for your valuables.

Yes, you should defrost your fridge one day before moving because of water leakage and its transportation.

Please let us know as soon as you can. According to the plan, we will modify the plan and guarantee to have the proper staff and equipment for dealing with the additional stress.

Yes, we are open on public holidays since we understand the need to capture the best time for your preferred schedule. But of course, it is recommended to book ahead of time.